Understand the context
We map your service, audience, documentation, and the channels where your assistant needs to work.
SKOPEX / APPLIED AI
Give your business
a new kind of team.
AI agents shaped around your work. From the first customer conversation to the systems behind it, we design the software, connections, and human checkpoints that make automation useful.
TEXT + VOICEYOUR KNOWLEDGEYOUR RULES
ILLUSTRATIVE WORKFLOW
A customer request, connected.
Customer messageCan we schedule a consultation?
SKOPEX AGENT
Business context + defined actions
Prepared next stepVisit details + response draft
Your team approves the commitment.
01 / 04
Understand the request
Identify the service, language, and details the customer needs.
Explore the planned workflow. No message is sent and no system is connected in this example.
Custom software. Connected agents. One technology partner.
AI AGENTS / BUILT AROUND YOUR WORK
One business. Many ways to move it forward.
Start with a real task. Explore the agents we can configure and build around your knowledge, your systems and your team.
AREA / 01Configured for your business · On request
Make every conversation count.
Answers with context. A clear path to a person.
AN EXAMPLE IN PRACTICE
A customer asks about an order. The agent consults approved information, checks the permitted order data and prepares a response or a handoff with context.
What it works with
- Approved help content
- Customer question and consent
- Permitted order information
What it prepares
- Grounded responses in text or voice
- Structured support summaries
- Escalation with conversation context
A focused start. A connected future.
Begin with one workflow, validate it with your team and extend the system when the foundations are ready.
CUSTOM BOTS & ASSISTANTS
Your knowledge.
A new capacity to act.
From customer service to internal operations. We build text and voice assistants connected to your context, your systems, and the way you work.
Understands your business. Welcomes every customer.
Answers grounded in your documentation, request triage, and handoffs that give your team the context they need.
- 01Understand the request
- 02Look up information
- 03Route or schedule
Customer service assistantApplication example · Skopex
AIPLANNED WORKFLOWUnderstand the request · Look up information · Route or schedule
Knowledge baseCalendarCRM
Illustrative demonstration. Final behavior depends on the project's rules and integrations.A PRODUCT IN OUR ECOSYSTEM
Meet Meu Funcionário.
AI employees for Brazilian and Latino businesses in the U.S., serving customers in English with oversight in Portuguese or Spanish. The same expertise can create an assistant tailored to your service.
Text-based supportVoice agentsKnowledge basesSystem integrationsApproval workflowsOperations and ongoing development
HOW YOUR ASSISTANT TAKES SHAPE
A clear role.
A well-defined process.
Define what it can do
We choose integrations, responsibilities, and boundaries. Sensitive decisions stay with the right people.
Validate and monitor
We test real scenarios, refine responses, and define how to monitor quality and costs.
CONNECTED TO YOUR OPERATION
Your systems.
Working together.
Build around the tools your team already uses. We design the connections that turn a conversation into a useful next step.
Example workflowILLUSTRATIVE · NOT A LIVE CONNECTION
Keep context with every opportunity.
HubSpotSalesforceCRM APIs
- New inquiry
- Check CRM context
- Prepare next action
- Team approves
An assistant can prepare a qualified lead summary and a follow-up task. Record updates and outreach follow the permissions agreed for the project.
Example workflowILLUSTRATIVE · NOT A LIVE CONNECTION
One conversation. A clear handoff.
WhatsApp BusinessTwilioVoice APIs
- Customer question
- Approved knowledge
- Suggested response
- Human handoff
Scope text and voice journeys around your service, with escalation for exceptions. Channel approval, messaging rules and provider charges apply.
Example workflowILLUSTRATIVE · NOT A LIVE CONNECTION
Make your knowledge easier to use.
Google WorkspaceMicrosoft 365Document APIs
- Team request
- Authorized sources
- Answer with context
- Owner reviews
Connect selected documents, calendars or work tools with scoped permissions. The assistant uses the sources and access rules defined with your team.
Example workflowILLUSTRATIVE · NOT A LIVE CONNECTION
Bring your own business logic.
ERP systemsInternal APIsLegacy systems
- Operational request
- Validate permissions
- Prepare system action
- Confirm & record
Build a connector for a suitable API or integration interface. Sensitive actions can require a person to approve them before the system is changed.
Integration availability depends on API access, vendor terms, account permissions and the agreed scope. Third-party names identify compatible integration targets; they do not imply a partnership.
DESIGNED WITH CLEAR LIMITS
More capability. With human direction.
A useful agent needs a defined role. We agree on the controls, review points and success measures before implementation.
Permissions & approvals
Your team
Your agent
Your systems
Permission by purpose
Define which sources an agent may read, which actions it may propose and which systems it may update.
Approval where it matters
Set review and escalation rules for sensitive actions, exceptions and decisions that belong with your people.
A record you can inspect
Specify the events to log, data to retain and access to those records as part of the solution design.
Quality you can evaluate
Agree on test scenarios, quality checks, usage measures and operating cost visibility for your use case.
Controls are designed and implemented according to each project’s scope, data requirements and chosen providers.
THREE WAYS TO BUILD WITH SKOPEX
The right foundation. The right level of ownership.
Start with a focused workflow, build a distinctive product, or give your solution an ongoing technical team.
01 / CONFIGURE
Make proven tools yours.
Configure approved platforms, connect knowledge and design a workflow around your team.
Suitable for a defined use case with existing tools and licensed services.
Scope an implementation02 / BUILD
Create what makes you different.
Develop custom software, web experiences, apps and agents around your process and business logic.
Deliverables, source-code ownership and third-party licenses are documented in the agreement.
Plan a custom build03 / OPERATE
Keep improving after launch.
Plan technical maintenance, quality reviews, integration support and a prioritized improvement roadmap.
Support coverage, service levels, provider costs and responsibilities are agreed separately.
Explore managed operationsImplementation and management can include third-party software. Resale or white-label delivery is offered only when the supplier expressly authorizes it; commercial terms are confirmed in the proposal.
BEFORE WE BUILD
Clarity from the first conversation.
Can I begin with just one workflow?
Yes. Start with a specific task, the people involved and the tools it touches. We define the integration requirements, acceptance criteria and a realistic first delivery before expanding.
What determines the cost?
Scope, integrations, data preparation and the level of ongoing support determine implementation costs. Model usage, voice, messaging, hosting and third-party licenses may create recurring costs. These items are identified in the proposal; custom software does not eliminate infrastructure or provider costs.
Who owns the software and the data?
Ownership and usage rights are documented in the agreement. A custom solution may combine original code with licensed platforms or open-source components. We identify those dependencies, define access to your data and agree on handover and continuity before work begins.
Can a person review or stop an agent’s actions?
We can design approval, escalation and interruption rules for the actions in scope. The available controls depend on the selected tools and integrations. We agree on which decisions require human approval and test those boundaries before launch.
THE ASSISTANT PILOT
Start with one task.
Make it work for you.
A focused first assistant for your existing website. We adapt a proven template to your brand, approved answers and customer enquiries.
Runs in the browser on compatible devices, after a model download. Cloud deployment is quoted separately.
A CLEAR STARTING SCOPE
One assistant. One website. One language.
Answer common questions and direct visitors to your existing contact channel.
Your brand and up to 15 approved FAQs.
Personalized tone, welcome message and answers based on content you provide.
Tested together before launch.
Up to 15 agreed test cases, one revision round and 30 minutes of onboarding.
A SMALL, DEFINED FIRST PROJECT
Assistant Pilot
US$490
one-time implementation
plus US$99 / month
Ongoing care & support30 minutes of support or small changes + a 15-minute operational review each month.
Asynchronous support during business hours. Monthly time does not roll over.
Request a pilot quoteTell us about your business. No payment or subscription starts here.
Try the free browser demo70% of implementation upfront (US$343); 30% before publication (US$147). Monthly care is billed in advance.
AI usage, hosting, domains and third-party licenses are separate and require your approval. CRM, WhatsApp, voice calls and new integrations are outside this pilot.
Prices in USD for the scope above. We confirm website compatibility, requirements and any external costs in your proposal before work begins.